Protecting yourself from fraud

We do everything we can to protect our members from fraud, with strong checks and controls in place. But sometimes, criminals use clever tricks to try and get hold of your money or personal information.

At Penrith Building Society, we will never:

• Ask you for your password, Penrith Online login details, or one-time passcodes

• Call or message you asking you to move money out of your account

• Send someone to your home to collect money, your passbook, or anything else

If you’re ever unsure, please contact us directly. It’s always better to check.

To find out more on how to spot scams, read our leaflet here How to spot a scam