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Protecting yourself from fraud

We do everything we can to protect our members from fraud, with strong checks and controls in place. But sometimes, criminals use clever tricks to try and get hold of your money or personal information.

At Penrith Building Society, we will never:

  • Ask you for your password, Penrith Online login details, or one-time passcodes

  • Call or message you asking you to move money out of your account

  • Send someone to your home to collect money, your passbook, or anything else

If you’re ever unsure, please contact us directly. It’s always better to check.

Get in touch

Any questions?  Visit our frequently asked questions (FAQ’s) to see answers to the the most commonly asked questions Alternatively please complete the contact form below. We aim to respond to your query within 1 working day.








    Although the information you provide on this form will be sent by secure means, we would remind you that you should never send any confidential details (for e.g. account details). By sending us the message you agree that you are doing so at your own risk and that we may respond using the same means.

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    Your eligible deposits held by a UK establishment of Penrith Building Society are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit protection scheme. Any deposits you hold above the limit are unlikely to be covered.

    Further information is available here »»
    (PDF Version)

    Or visit www.fscs.org.uk.

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